TERMS AND CONDITIONS OF CARRIAGE
The company D.R.D. TURIZEM 1 prevozne storitve d.o.o., Ulica pri velikih vratih 9, 6000 Koper, Slovenia, Company Registration Number: 8185271000, VAT and Tax Number: SI 86407082, is the carrier.
A Passenger is any person who books or purchases a ticket for transportation with the carrier as part of the bus network operated by the carrier.
1. Scope of Application
These terms and conditions of carriage are an integral part of passenger contracts, specifically for travel bookings and passenger transportation within the bus network operated by the carrier.
In the case of contracts concluded online, these terms and conditions form an integral part of the contract.
2. Carrier
The company D.R.D. TURIZEM 1 d.o.o., Ulica pri velikih vratih 9, 6000 Koper, Slovenia, is the contractual party for travel bookings and also the ticket seller.
In cases where the carrier is a participating partner, only their terms and conditions apply.
Participating partners (participating carriers) do not provide passenger transport under the brand name of D.R.D. TURIZEM 1 d.o.o.
3. Passenger's Right to Transport
3.1. The passenger is entitled to transport only if a transport contract has been concluded or if a transport reservation has been made between the passenger and the carrier.
3.2. The carrier grants the passenger, with a reservation confirmation (see point 5.1), a single ride between the starting and ending locations specified on the ticket. A passenger who has entered into a transport contract with the carrier for a specific transport is not allowed to disembark later or earlier than scheduled.
3.3. A passenger who has only made a reservation is entitled to transport upon boarding the vehicle only if there are sufficient free seats available for the entire journey.
4. Carrier's Website
4.1. The carrier's website may not be used for commercial purposes, and the applicable Personal Data Protection Act (ZVOP-1) must be observed.
5. Fare (Transportation Costs)
5.1. The passenger pays the transportation costs (fare) in exchange for transportation for a specified route, and the carrier issues a ticket to the passenger.
The ticket represents a paid journey or a reservation for a specific route, available either in printed form or electronically (as a PDF file). Along with the ticket, the passenger must present a valid personal identification document with a photograph, as the ticket is non-transferable and tied to the individual.
If the carrier processes a reservation directly in the vehicle, the reservation is either manually documented or confirmed with a payment receipt, which simultaneously serves as an invoice and reservation confirmation.
The carrier issues all reservation confirmations for a selected route during the reservation process. The carrier completes the reservation process by listing the passenger's full name and, if necessary, date of birth on the reservation confirmation. To verify the passenger's entitlement to transportation, the carrier reserves the right to compare the passenger's name with the reservation list.
5.2. Passengers must complete the reservation process before departure, as access to the passenger area in the vehicle is permitted only with a valid reservation confirmation, which serves as the basis for paying the fare.
5.2.1. Passengers can make reservations at the carrier's office, in sales agencies, or directly on buses (at the standard price).
Reservations made on buses or vehicles are subject to seat availability for the entire journey.
5.2.2. The carrier stores the reservation confirmation (order details) and sends it to the passenger via email.
5.2.3. Each passenger with a valid ticket is entitled to a free seat. Advance seat reservations are not possible. Passengers may choose their seats from those available on the bus or vehicle. Priority seating is given to children and passengers with disabilities.
5.3. Online Ticket Purchase:
5.3.1. Passengers may cancel a contract concluded online no later than 48 hours before departure, in which case the carrier will refund the entire fare paid for the ticket.
5.3.2. The carrier provides passengers with information on the website https://www.drd.si/sl/ about the key features of the services, the digital content of the services, the final price of the service (including taxes) and how the price is calculated, details of any additional transportation costs, the contract duration, and the terms for contract cancellation.
5.3.3. During the online order process, the carrier ensures that the passenger explicitly confirms agreement to payment by submitting the order.
The passenger completes the reservation or ticket purchase by clicking the "Reserve" or "Pay" button, making a binding order listed in the shopping cart. The carrier confirms receipt of the order through an automated email confirmation, no later than 48 hours after the order is placed.
The transportation contract is not concluded until the carrier accepts the order from the passenger and issues a confirmation of order acceptance via automated email.
5.3.4. The carrier does not guarantee error-free online communication. The carrier cannot always ensure online reservations or ticket purchases due to technical issues. In the event of technical errors online, passengers are not entitled to discounts or reduced ticket prices.
6. Ticket Purchase
6.1. Passengers can purchase tickets online using a credit card. During the reservation process, the carrier may exclude certain payment methods and direct passengers to alternative payment options. On buses or vehicles, passengers can purchase tickets using cash or a credit card.
6.2. Credit Card Purchases
6.2.1. When purchasing a ticket with a credit card, the passenger's account is charged upon completing the reservation.
6.2.2. The passenger bears any banking fees incurred in the case of chargeback cancellations related to credit card payments, as well as fees resulting from reservation cancellations or changes.
6.2.3. If the passenger delays fulfilling payment obligations, all claims arising from the same contractual relationship become immediately due.
6.2.4. The passenger can modify their reservation by contacting the carrier via phone at +386 (0)51 224 222 or by email at info@drd.si.
7. Invalid Ticket Reservation
Passengers with an invalid ticket reservation or an invalid ticket must provide their personal information and present a valid photo identification document to the carrier during the inspection.
The passenger is obligated to show their ticket and valid photo identification document to the carrier at any time, including during random inspections.
8. Passenger's Right to Change and Cancel Reservations
8.1. The passenger may cancel a reservation and make a new reservation for a different ticket or request a refund if the passenger does not use the ticket. The bus driver cannot change or cancel the reservation; this can only be done by the passenger contacting the carrier at +386 (0)51 224 222 or via email at info@drd.si.
8.2. The passenger may cancel the contract after having paid for the ticket and request a new reservation for a different or the same route, or request a refund (in accordance with point 8.5) if the passenger does not use the ticket. In this case, the passenger should contact the carrier at +386 (0)51 224 222 or via email at info@drd.si.
8.3. The passenger may cancel the contract or rebook the ticket (for example, a change of connection, departure time, travel date, or passenger name) up to 4 hours before departure.
8.4. In the event of a contract cancellation due to a new ticket reservation, the carrier may issue the passenger a voucher for the amount of the fare of the canceled journey, which is valid for 6 months, and the passenger may reserve a new trip within this 6-month period.
If the passenger books a trip during the 6-month period at a lower price, the remaining amount of the voucher will be retained and can be used for the next reservation or ticket purchase.
9. Timetables
9.1. The carrier reserves the right to change the published times and dates of journeys, routes, and fares. The carrier has the right to modify timetables and to use substitute buses.
9.2. In the event of changes as per point 9.1 of these general conditions, the passenger may cancel the contract with the carrier or cancel the reservation and make a new reservation according to point 8 of these general conditions.
9.3. The carrier is obliged to transport the passenger, based on the paid ticket for a specific journey, in a timely manner to the specified location. The carrier is responsible for any damage incurred by the passenger due to delays, unless the delay was caused by a reason that the carrier could not prevent even with the diligence of a good professional.
9.4. The carrier is also liable if the delay or other damage is caused by the carrier's fault.
9.5. If the carrier does not depart at the time specified in the contract or the carrier's timetable, the passenger or the transportation requester may withdraw from the contract and request a refund of the fare.
9.6. For damages resulting from delays or interruptions of the journey, the carrier is liable for up to double the amount of the fare. This does not apply if the carrier caused the damage intentionally or through gross negligence.
9.7. If changes to the timetable occur after the contract between the carrier and the passenger has been concluded and were not caused by the carrier (e.g., prolonged consequences of natural disasters or long-term construction sites), the carrier is not liable for damages, and the passenger is not entitled to compensation.
10. Start of the Journey
10.1. The passenger must be at the departure location 15 minutes before the start of the journey.
10.2. If the passenger is notified in a timely manner (up to 30 minutes before departure) about a delay or change in the departure of the bus or vehicle via SMS, email, or any other means, then in the event of the passenger's absence, the contract concluded between the passenger and the carrier will terminate at the departure time specified in the SMS or email.
11. Termination of the Contract
11.1. Passengers on the bus or vehicle must follow the instructions of the driver and accompanying staff. If a passenger obstructs the work of the driver and/or accompanying staff or fails to comply with their instructions, the carrier may terminate the contract after giving the passenger a prior verbal warning.
11.2. If the passenger is under the influence of alcohol or illegal drugs, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey after giving the passenger a prior verbal warning.
11.3. If the passenger endangers the safety of other passengers or significantly worsens the comfort of other passengers in the vehicle or bus, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey after giving the passenger a prior verbal warning.
In cases described in points 11.2 and 11.3, the passenger is not entitled to an alternative transportation service and is not entitled to a refund of the fare paid for the ticket, even if the passenger has purchased the ticket.
11.4. The passenger is not allowed to smoke in the vehicle or bus, and smoking e-cigarettes is also prohibited in the vehicle or bus. If the passenger smokes in the vehicle or bus despite a verbal warning, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey, and the passenger is not entitled to a refund of all or part of the fare paid for the ticket.
11.5. The passenger is liable for any damage caused in/on the vehicle or bus and is required to compensate the carrier for the damage in accordance with the Obligations Code.
11.6. If the passenger obstructs the carrier in such a way that the carrier cannot provide transportation for passengers, the carrier (the driver and accompanying staff) may terminate the contract after giving the passenger a prior verbal warning and prohibit the passenger from continuing their journey, and the passenger is not entitled to a refund of all or part of the fare paid for the ticket.
11.7. The passenger must wear a seatbelt at all times during the journey, if required by law; otherwise, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey.
11.8. The passenger may terminate the contract before it begins to be fulfilled and must compensate the carrier for any damage that arises as a result, in accordance with the Obligations Code.
11.9. The passenger has the right to terminate the contract before the start of the fulfillment of this contract, and the carrier is obliged to refund the fare to the passenger, but may retain 10% if:
- The passenger terminates the contract at least one hour before departure in domestic transport, or
- The passenger terminates the contract at least 4 hours before departure in international transport.
12. Passenger Responsibility on International Routes
12.1. Passengers on international routes are required to comply with all travel regulations of the respective countries (passengers must possess a valid passport, a valid visa, etc.). If a passenger violates the legal regulations of the international countries, all consequences and sanctions are the responsibility of the passenger.
12.2. If the passenger does not have all the valid documents, the carrier (the driver and accompanying staff) may terminate the contract after giving the passenger a prior verbal warning and prohibit the passenger from continuing their journey. The passenger is not entitled to a refund of all or part of the fare paid for the ticket.
12.3. The passenger is allowed to carry only that luggage and quantity of goods on the vehicle or bus that is permitted for crossing international borders without customs clearance.
13. Passengers - Children and Minors
13.1. Tickets for passengers (children and minors) are priced according to the rates specified on the website https://www.drd.si/sl/prevoz-po-meri.
13.2. The transportation of passengers (children and minors) is subject to the conditions set forth in the applicable legislation (Obligations Code, ZPPCP-1, etc.).
14. Passenger's Right to Special Requests and Needs
14.1. When booking a ticket or purchasing a ticket, the passenger must send a request to the carrier at the email address info@drd.si regarding any special requests and needs related to the transportation. The carrier must inform the passenger via their contact email or SMS on their mobile phone immediately, but no later than within 48 hours, regarding the reasons for accommodating or rejecting the passenger's special requests and needs.
15. Passenger's Right to Luggage
15.1. The paid fare includes hand luggage (maximum dimensions of 42 x 30 x 18 cm, up to a maximum of 7 kg) and one piece of luggage (maximum dimensions of 60 x 50 x 27 cm, up to a maximum of 20 kg).
15.2. The passenger must declare any additional luggage to the carrier no later than 48 hours before the start of the journey by contacting the carrier at the phone number +386 (0)51 224 222 or at the email address info@drd.si.
15.3. The passenger must label their luggage with their name and address for the purpose of retrieval.
16. Passenger's Rights in the Event of Delay and Interruption of Transport
16.1. In the event of a cancellation or interruption of transport, the carrier must inform the passenger on their contact mobile phone number as soon as they are aware of it, or no later than 30 minutes before the scheduled departure.
The passenger must provide the carrier with their contact mobile phone number for the purpose outlined in point 16.1.
16.2. If the carrier interrupts the transport for reasons not attributable to the passenger, the passenger has the right to:
- Request that the carrier transport them to their destination using its own or another means of transport;
- Request that the carrier transport them along with their luggage to the departure location within a reasonable time and refund the fare;
- Withdraw from the contract and request a refund of the fare from the carrier, which will be returned to the passenger within 14 days.
17. Liability for Damages of the Passenger and Carrier
17.1. The passenger has the right to claim damages. The passenger must prove the damages in accordance with the Obligations Code and other legal regulations, while the validity of the submitted claim for damages will be assessed by the competent court.
17.2. The carrier is liable for damages due to the loss or damage of hand luggage if the passenger proves that the carrier is at fault for the damages. In the case of damage to items carried by the passenger, the carrier is liable according to the general rules of liability.
18. Extrajudicial and Judicial Resolution of Disputes
The general terms and conditions of business and the provision of services on the booking platform are governed by Slovenian law, which will also apply to their interpretation, unless otherwise stipulated by mandatory conflict-of-law rules. Any dispute arising from these general terms and our services shall be resolved exclusively before the competent courts in Slovenia.
If any provision of these general terms is invalid, unenforceable, or non-binding, or becomes so, all other provisions of these general terms shall continue to bind the carrier. In such a case, the invalid provision shall be enforced to the fullest extent permitted by applicable law, and the passenger agrees to accept at least similar effects as those of the invalid, unenforceable, or non-binding provision regarding the content and purpose of these general terms.
In accordance with the new applicable Regulation, namely Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024 repealing Regulation (EU) No 524/2013, and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regard to the discontinuation of the European Online Dispute Resolution Platform (Text with EEA relevance), from 20 March 2025, one must contact the National Contact Point in Slovenia, Kotnikova 5, 1000 Ljubljana, Slovenia, tel: +386 1 400 35 13, +386 1 400 35 88, email: nkt.mgts@gov.si.
The carrier respects the applicable legislation on consumer protection and ensures effective handling of complaints at all points of sale. In case of problems, please call +386 (0)51 224 222 or send an email to info@drd.si. The complaint handling process is confidential.
This regulation is based on the Consumer Dispute Resolution Act, and the carrier complies with the provisions of the applicable Consumer Dispute Resolution Act (SRPS) and acknowledges the National Contact Point - Slovenia in accordance with Article 32 of this law in the general terms.
Based on Regulation 524/2013/EU, a single entry point for resolving disputes arising from online sales has been established. The carrier, as a provider of goods and services, publishes an electronic link on its website to the Online Consumer Dispute Resolution Platform (SRPS). The platform is available to consumers electronically, and by clicking on the link, you will be redirected to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.
For further assistance, you can contact the National Contact Point - Slovenia. The details are provided at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.complaints.odrList.
This regulation is also based on the Council on the Online Resolution of Consumer Disputes and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
These general terms and all related Conditions and Guidelines, as well as all separate agreements under which the carrier provides you with services, are interpreted in accordance with the laws of the Republic of Slovenia.
The carrier strives to resolve any disputes amicably to the best of its ability, and if this is not possible, the competent court for resolving these disputes will be determined in accordance with the applicable law on civil procedure.
The carrier, in accordance with legal norms, does not recognize any extrajudicial consumer dispute resolution provider as competent to resolve a consumer dispute that the consumer may initiate in accordance with the Consumer Dispute Resolution Act.
Koper, 20.1.2025